Terms and Conditions

Welcome to LesterLampert.com!

Lester Lampert has been proudly crafting jewelry in the Chicago area for 100 years. Four generations of the Lampert family have utilized their talents to craft some of the worlds finest jewelry. We hope you enjoy shopping LesterLampert.com.

Jewelry Customization & Alterations:

For customization and alterations, please visit our “Contact Us” page to speak with a design consultant. We are happy to help!. Please note that in most cases, custom jewelry cannot be returned or exchanged.

Shipping Policy:

All jewelry by Lester Lampert is handcrafted in Chicago, Illinois. Please allow 2-3 weeks for us to create your online order.

If you need a piece rushed, please email us at info@lesterlampert.com or call (312) 944-6888 and we will accommodate your needs to the best of our ability. You will receive an email confirmation once your order has been shipped.

Items shipped internationally may experience delays in transit from the US, so please account for extra time needed in case of delays.

Sales Tax:

Lester Lampert does not include sales tax in the initial price of our jewelry except for customers in Illinois. For out-of-state orders, local taxes will not be added to your final price.

International Orders (PLEASE READ):

Any goods purchased from Lester Lampert do NOT include international duties and taxes. Additional fees related to local laws and government are the responsibility of the customer.

Payment of applicable duties and taxes is the responsibility of the receiving party. Lester Lampert does not offer refunds for items with unpaid taxes. The customer is responsible for any applicable taxes and duties associated in the case of refusal of delivery.

Returns:

Because of the nature of our handcrafted jewelry, refunds cannot be issued for items purchased from Lester Lampert. Items may be exchanged for store credit or an item of equal or lesser value.

If you are dissatisfied with your purchase, please contact us within 7 days of purchase.

Damaged or broken items can not be returned.

To return an item via the post office: After contacting us, please package the item in a secured box with the original receipt and mail it. We recommend using a traceable shipping method to insure the arrival of the item to be returned. Allow 3-5 business days from when the item is received for your credit to be issued.

Store Credit:

Store credit will expire 6 months from the date issued.

Jewelry Repairs:

For jewelry and watch repairs, please email us at info@lesterlampert.com or visit us in-store for pricing.

If shipping the item, please mail to:

LESTER LAMPERT

Attn: Repairs
7 East Huron Street
Chicago, IL 60611

For the protection of our customers and their purchases, when shipping the item to us, please package it in a hard box and mail via an insured and trackable delivery service. Please include in this package: a copy of the item receipt, a note detailing the repairs to be made, your return mailing address, your email address and your phone number. After the item is received, we will contact you with an estimate of the cost and time needed to complete the repair.

Gift cards:

Our gift card terms and conditions can be found here: https://lesterlampert.myshopify.com/pages/giftcards

Privacy Policy:

Out of respect for your privacy, we guarantee that any and all information you provide will remain strictly confidential. Information provided to us by the customer while placing an order, submitting a form, or subscribing to our newsletter will never be sold, shared or made accessible to any entity foreign to Lester Lampert, Inc. and LesterLampert.com

For your security, credit or debit card information is not retained once your order has been placed.

Website Content:

Occasionally there may be information on our site that contains errors & inaccuracies that may relate to product descriptions, pricing, promotions, and item availability. We reserve the right to correct these errors, update information, or cancel orders if any information is inaccurate at any time. Select products may have limited quantities and are subject to return or exchange in accordance with our Return Policy.

Descriptions of products & product pricing are subject to change at any time. Notice of these changes may or may not be given, at our sole discretion. We reserve the right to discontinue any product at any time.

Items pictured on our site may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. We reserve the right to represent an item at a larger than size in order to clearly show details or smaller to display the item in its entirety. While we aim to portray our jewelry as accurately as possible, slight differences in color and size may occur.

We reserve the right to alter any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.